#hellomynameis

I was recently a hospital in-patient with post-operative sepsis following a stent exchange procedure. During this admission I made some observations on the quality of my care. Perhaps the starkest of these was that not every member of staff who approached me introduced themselves. We have it drilled into us on day 1 of Clinical Medicine learning that starting the relationship with a patient begins with an introduction. It was easy marks in our exams. I’m sure it is the same for nursing and other healthcare professionals too. But something has failed…

As a healthcare professional you know so much about your patient. You know their name, their personal details, their health conditions, who they live with and much more. What do we as patients know about our healthcare professionals? The answer is often absolutely nothing, sometimes it seems not even their names. The balance of power is very one-sided in favour of the healthcare professional.

I have always been a strong believer in getting to know people’s names as part of building good working relationships with both patients and other colleagues. I think it is the first rung on the ladder to providing compassionate care and often getting the simple things right, means the more complex things will follow more easily and naturally.

So here the idea of #hellomynameis is born. If you support this idea please leave a comment below with your introduction to a patient. By doing this you are pledging to introduce yourself to every patient you meet. Please share this page with as many healthcare professionals as possible and let’s make things better… The NHS employs 1.7 million people. The majority of these people will interact with patients on some level. Let’s see how many pledges we can get!

Here is mine to get us started:

“Hello. My name is Dr Kate Granger. I’m one of the senior doctors who will be looking after you on the ward while you’re with us. How are you feeling today?”

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523 thoughts on “#hellomynameis

  1. Hello Kate. My name is Angelina. I was a health care professional for nine years. I’m a Police officer now. I listened to you on radio 2 today with great interest and a deep sense of emotion. I questioned my own actions as well as recalling similar incidents that I had been on the receiving end of. I hope that I’ve always come across as being interested in the person I’m assisting. I know that from now on, I shall make a conscious effort to treat a person as a person in whatever capacity that we meet, and regardless of how busy I am. Mine may be the only face that person sees. Thank you for introducing this simple but inspiring campaign.

  2. Hello, my name is Ian Salmon and I am your Macmillan head and neck clinical nurse specialist. Please let me know if I can help you in any way…

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  4. Hello my name is Bernie I am a benefits advisor for Macmillan Cancer my job is to help people find out what benefits they may be entitled to.

  5. Hello, my name is Vicki and I’m a patient who sees a lot of medical personnel and I really appreciate it when someone tells me their name in such a way that I can hear and remember it. I’ve been introduced to so many “Dr Mumbles” and “Mr Gabbles”. Please remember who I am and say your name in a way that makes it a real communication and not just “Bedside formula 101″ – the ward is noisy and your name is unfamiliar to me and I’m weary, in pain and confused. Say it slowly and clearly – PLEASE.

  6. Hello, my name is Colette and I teach communication to Health and Social Care undergraduates. I’m going to make sure that they are all aware of your campaign and that we all understand the power of a caring relationship in keeping people comfortable and well. Thanks Kate and I wish you well on your journey

  7. Hi My name is Carol & I’m a Macmillan Lymphoedema Specialist & proud to be part of the ‘Hello my name is’ campaign. Congratulations Kate on a great initiative, what a shame it was needed

  8. Hello my name is Paula, I’m a third year Midwifery student and I’ll be helping to look after you today if that’s okay?

  9. Hi thanks for this campaign on this basic but important issue. I introduce myself as, Hello my name is Anne Patterson I am an Occupational Therapist with the Arden Memory Service, I’ve come to see how you are managing at home and if there is anything you might need.

    I also ask what the person would like to be called as this is also very important to building rapport and putting the person at ease.

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  11. Hi Kate . I am a house officer and done you have started this campaign , my first sentence to my patient always starts like @hello my name is Fatima and I am one if the junior doctors …….. “

  12. hello my name is Jules Williams and as Care Quality Director at humber NHS Foundation Trust i am happy to say we are today signing up to and committed to the campaign! ill let you know how we get on over the next weeks and months.

  13. Hello My name is Marion and I’m a Mental Health Nurse. I’d like to talk with you to see if I can help in any way.

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  15. Hell, my name is Liz. I’ve been training staff in ‘Customer Care’ for many years and have always emphasised the need for a personal introduction. I think people are listening to me about this now – and all owing to your campaign. Thank you for helping me. Enjoy your day today.

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  17. Hello my name is Leisa and I am the Nurse Educator who will be working with the staff today to provide your care. May I add that the #hellomynameis idea has provided me with such a great platform when working with my colleagues and caring for patients. I work in Australia and this story has inspired me. Best wishes

  18. Hello, my name is Mike Darbyshire and I am a Training Officer at Aintree University Hospital. I pledge to ensure that every member of staff who attends my training courses and all new staff who I induct are made aware of this campaign.

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  20. Kate, like you I have had the experience of being a patient (well the mother of a new born baby) and professionals entering our room requesting to do some checks without introducing themselves. As a doctor, it made me reflect on how easy it is, when your are busy, to forget about something so simple and fundamental in human interaction. In this incident I did not feel strong enough to ask the junior doctor (I being a Consultant) who she was or why she had entered our room without an explanation, requesting to see my baby. In another occasion, I had to see the lead Consultant of a Service where I had been treated to feed back concerning issues about the care I had received. The Consultant attended on the day of our meeting, checked my name and started talking. In this occasion I was able to stop him and say, “sorry .. and you are?”. These experiences have made me more aware of how very important is to put yourself in your patient, relatives and friend’ss position to see how things we do as professionals are received at the other end of the equation! All the best kate. I introduce myself by saying “Hello my name is Dr Hanney, one of the senior doctor from Northgate Hospital. I came to see you today to see how you are getting on. Would it be all right if I ask you and your carers some questions?

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