#hellomynameis

I was recently a hospital in-patient with post-operative sepsis following a stent exchange procedure. During this admission I made some observations on the quality of my care. Perhaps the starkest of these was that not every member of staff who approached me introduced themselves. We have it drilled into us on day 1 of Clinical Medicine learning that starting the relationship with a patient begins with an introduction. It was easy marks in our exams. I’m sure it is the same for nursing and other healthcare professionals too. But something has failed…

As a healthcare professional you know so much about your patient. You know their name, their personal details, their health conditions, who they live with and much more. What do we as patients know about our healthcare professionals? The answer is often absolutely nothing, sometimes it seems not even their names. The balance of power is very one-sided in favour of the healthcare professional.

I have always been a strong believer in getting to know people’s names as part of building good working relationships with both patients and other colleagues. I think it is the first rung on the ladder to providing compassionate care and often getting the simple things right, means the more complex things will follow more easily and naturally.

So here the idea of #hellomynameis is born. If you support this idea please leave a comment below with your introduction to a patient. By doing this you are pledging to introduce yourself to every patient you meet. Please share this page with as many healthcare professionals as possible and let’s make things better… The NHS employs 1.7 million people. The majority of these people will interact with patients on some level. Let’s see how many pledges we can get!

Here is mine to get us started:

“Hello. My name is Dr Kate Granger. I’m one of the senior doctors who will be looking after you on the ward while you’re with us. How are you feeling today?”

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545 thoughts on “#hellomynameis

  1. Hello, my name is David. I am a Paramedic in South East England. I always introduce myself and ask the patient what they liked to be addressed as. I find a friendly approach can often work as good as any medicine to calm a patient/patient’s family which takes the stress out of the situation.

  2. Hello, my name is Steve Chell. I am Senior Practitioner for ‘Children and Families’. How can I help you?

  3. Hello, my name is Anna Scott. I’m an Emergency Operations Manager with South East Coast Ambulance Service. How can I help?

    I spend my shifts speaking to patients, relatives, ambulance clinicians and colleagues in other services and hospitals.

    I feel strongly about making introductions and starting to build trust (even in the shortest of conversations). Though sometimes its a challenge when speaking to our hard-working crews out on ‘the road’, as it’s often by radio rather than telephone and you’re the faceless voice of ‘Control’.

    I think the only way to counter that is by taking the time to be more personal when I speak to them on the telephone; but building friendly, professional relationships when most of your communication is just through your voice is definitely a tricky one!

  4. Hello my name is Jane. I am a clinical lead on a dementia ward. I am working with my team to think out of the box and show them how being open and honest and introducing themselves can instantly put families and careers at ease.

  5. Hello my name Victor Hunt. I am an expert patient with multiple medical conditions. I shall be using this method of communication to develop some level of humanity in hospital during the next 2 -3 months.

  6. Hello, my name is Gavin and I am the enhanced recovery nurse specialist. I also do bank shifts in a ward regularly and I will make a point of introducing myself to every patient as soon as my shift starts. It has definately made an improvement to my patient comminication and breaks the ice between us so that I am not just another one of the nurses looking after them. Now they know Gavin is looking after them today. We are also now adding the #hello my name is’ symbol to our email signatures at NHS Lanarkshire. I hope they provide name badges to promote it too.

  7. Hello, my name is Flora. I am a Paramedic with South East Coast Ambulance Service. I have also been a cancer patient in the last year and I think your message is fantastic. The good care that I received all started with being made to feel that I am an individual. It just goes to show how seemingly-small changes can have a massive impact. Well done for getting this started; you have already made a difference to other people’s lives. Being reminded of our humanity is what unites all of us.

  8. Hello my name is Donato – I am a nurse and I think this is a really really important campaign !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  9. Hello my name is… Rod and I am a staff nurse in Raigmore hospital in Inverness. I work in a busy general ward with 34 beds, even though it is busy a smile to every patient and an introduction of who you are breaks every barrier to really good nursing care

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