#hellomynameis

I was recently a hospital in-patient with post-operative sepsis following a stent exchange procedure. During this admission I made some observations on the quality of my care. Perhaps the starkest of these was that not every member of staff who approached me introduced themselves. We have it drilled into us on day 1 of Clinical Medicine learning that starting the relationship with a patient begins with an introduction. It was easy marks in our exams. I’m sure it is the same for nursing and other healthcare professionals too. But something has failed…

As a healthcare professional you know so much about your patient. You know their name, their personal details, their health conditions, who they live with and much more. What do we as patients know about our healthcare professionals? The answer is often absolutely nothing, sometimes it seems not even their names. The balance of power is very one-sided in favour of the healthcare professional.

I have always been a strong believer in getting to know people’s names as part of building good working relationships with both patients and other colleagues. I think it is the first rung on the ladder to providing compassionate care and often getting the simple things right, means the more complex things will follow more easily and naturally.

So here the idea of #hellomynameis is born. If you support this idea please leave a comment below with your introduction to a patient. By doing this you are pledging to introduce yourself to every patient you meet. Please share this page with as many healthcare professionals as possible and let’s make things better… The NHS employs 1.7 million people. The majority of these people will interact with patients on some level. Let’s see how many pledges we can get!

Here is mine to get us started:

“Hello. My name is Dr Kate Granger. I’m one of the senior doctors who will be looking after you on the ward while you’re with us. How are you feeling today?”

570 thoughts on “#hellomynameis

  1. Hello, my name is David. I am a Paramedic in South East England. I always introduce myself and ask the patient what they liked to be addressed as. I find a friendly approach can often work as good as any medicine to calm a patient/patient’s family which takes the stress out of the situation.

  2. Hello, my name is Steve Chell. I am Senior Practitioner for ‘Children and Families’. How can I help you?

  3. Hello, my name is Anna Scott. I’m an Emergency Operations Manager with South East Coast Ambulance Service. How can I help?

    I spend my shifts speaking to patients, relatives, ambulance clinicians and colleagues in other services and hospitals.

    I feel strongly about making introductions and starting to build trust (even in the shortest of conversations). Though sometimes its a challenge when speaking to our hard-working crews out on ‘the road’, as it’s often by radio rather than telephone and you’re the faceless voice of ‘Control’.

    I think the only way to counter that is by taking the time to be more personal when I speak to them on the telephone; but building friendly, professional relationships when most of your communication is just through your voice is definitely a tricky one!

  4. Hello my name is Jane. I am a clinical lead on a dementia ward. I am working with my team to think out of the box and show them how being open and honest and introducing themselves can instantly put families and careers at ease.

  5. Hello my name Victor Hunt. I am an expert patient with multiple medical conditions. I shall be using this method of communication to develop some level of humanity in hospital during the next 2 -3 months.

  6. Hello, my name is Gavin and I am the enhanced recovery nurse specialist. I also do bank shifts in a ward regularly and I will make a point of introducing myself to every patient as soon as my shift starts. It has definately made an improvement to my patient comminication and breaks the ice between us so that I am not just another one of the nurses looking after them. Now they know Gavin is looking after them today. We are also now adding the #hello my name is’ symbol to our email signatures at NHS Lanarkshire. I hope they provide name badges to promote it too.

  7. Hello, my name is Flora. I am a Paramedic with South East Coast Ambulance Service. I have also been a cancer patient in the last year and I think your message is fantastic. The good care that I received all started with being made to feel that I am an individual. It just goes to show how seemingly-small changes can have a massive impact. Well done for getting this started; you have already made a difference to other people’s lives. Being reminded of our humanity is what unites all of us.

  8. Hello my name is Donato – I am a nurse and I think this is a really really important campaign !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  9. Hello my name is… Rod and I am a staff nurse in Raigmore hospital in Inverness. I work in a busy general ward with 34 beds, even though it is busy a smile to every patient and an introduction of who you are breaks every barrier to really good nursing care

  10. Hello my name is Vicki, I am a Records / Disclosures Supervisor for Northumberland Tyne and Wear NHS Foundation Trust. How Can I Help?

  11. Hello my name is Ellen Middleton, I am a Community Nurse for Northumberland Tyne and Wear NHS Foundation Trust, How are you today?

  12. Hello my name is Clare Watkins, I am a Health Visitor in the Swadlincote team. I think it is so important to introduce yourself to all those that you have contact with, most of these people who look up to you as a figure of trust and honesty

  13. Hi, my name is Tina. I’m a retired Occupational Therapist and think this is a brilliant way of sharing such an important and basic message. I still have an active interest in health matters and am chairman of the public reference group for the Health and Social Integration Partnership in Fife. I’ll be sharing this important message as well, to try to make the patient journey better.

  14. Hello, my name is Leanne and I’m a Speech and Language Therapist. I’ve been asked by the doctors to come and see you as they are concerned you may be having difficulty with your swallowing/communication.

    Introduction and basic explanation of what we’re doing is always how I begin. This is a fantastic campaign which opens up two-way conversations which is essential as we know that patients are the expert on themselves!

  15. Hello my name is Lynn, one of the Plastic Surgery nurses who will be looking after you today. How have you been since your accident/surgery?

    I am looking forward to the roll out and participating in this initiative in NHS Fife soon.

  16. Pingback: Being up-front » UK Health Professionals with Hearing Loss

  17. Hello my name is Annaliese. I’m a student nurse who will be helping to look after you today. How can I help?

  18. Hello my name is Ella, I’m a student nurse and I’m going to be looking after you today. How are you feeling?
    What a wonderful campaign I’m going to implement it throughout my career.

  19. Hi Katie,
    I totally endorse your campaign.
    I too am a health professional and always introduce myself to every person I care for with a smile.
    I am also a patient with a chronic pain condition and I too am disappointed by how few of the staff introduced themselves to me during my recent hospital admission.
    A smile, hello and introduction gives a patient the dignity and respect they deserve as a human being.

  20. Hello, my name is Jessica Bagguley, I am a Physical Activity Coordinator for the Healthy Kids Service. How are you today?

  21. This will be my introduction to every patient I come into contact with, “hello my name is Craig, I’m a student nurse and will be helping to look after you today if that is ok with you. “

  22. Hello, my name is Jacqui Leslie, I’m the Service Improvement Lead for Medicine, ED and Critical Care at Medway NHS Foundation Trust.

    We’ve launched the “Hello, my name is….” campaign within our Adults and Children’s ED’s this month to really promoted and embed the practice of introducing ourselves to our patients.

    It’s easy to forget in a busy Department that good care starts with good communication. It’s a practice that we want to make second nature and we’re asking our patients to remind us to do so too!

  23. “Hello, my name is Irene, I’m a Metastatic Cancer patient. Can I ask who you are?” This approach has generally worked in getting health clinicians to then introduce themselves to me, but it would be nice for it to be the other way around! By the way, I am a qualified nurse as well.

  24. Hello my name is Helen and I am the ward Matron.

    I offer my hand to shake the patients as they tell me theirs :)

    Then I ask if I can do anything for them and normally even if they have no needs at that time, we have a natter :)

  25. Hi Kate, my name is Alison, I am ward receptionist in Cardiology at A.R.I., I think this is a great idea:) I hope this finds you well. x

  26. Hello, my name is Sarah-Jane I am a Health Care Assistant (Worcester Royal Hospital, Acute Stroke Unit) who will be looking after you today. How may I help you?
    Trust, respect, time and dignity. Treat others as you would like to be treated, talk to patients as they’re human beings not a number or bed space. A simple smile brightens up the day. Hold patients hands when they need you the most. Keep patients safe and secure. Ask them what they would like to do dont just assume it’s okay for it to be that way. Take time- don’t rush the patient if any activity: slow and steady is the best. Give pateints time to rest- sleeping is great medicine. I love to natter about anything and I love hearing stories so dont be afraid because I’m in a uniform- we’re all human at the end of the day. I have been a patient myself many times with all kinds of illnesses, issues etc: you get stronger, I promise!

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